#Job – SIAM Change Manager – Portland OR

Position: SIAM Change Manager

Location: Portland OR

Salary: Market Salary

Key Responsibilities – Change Manager

  • Take the ownership to oversee the day to day operations relating to Change Management
  • Ensure Change Requests are assessed properly and effective impact assessment of Changes across Service Providers
  • Ensure Change Process compliance, audit process, provide necessary feedback to Service Providers for improvement
  • Ensure Changes are implemented within scheduled time and evaluated post implementation
  • Chair the CAB; (as may be agreed with the customer) ; Convene the emergency CAB as required
  • Approve low-risk/ non-commercial Requests for Change (as may be agreed with the customer)
  • Develop & maintain e Change & Release Calendar across Suppliers
  • Evaluate impact, risk assessments , potential conflicts with other Requests for Change, submission of implementation, test, backout plans from Service Providers before approving Changes and in preparation for the Change Advisory Board
  • Coordinate implementation of Changes that have require multiple Service Providers
  • Develop the standard change catalogue to be implemented in the ITSM platform and associated approvals, workflows as agreed by the Customer
  • Provide guidance to internal and external Service Providers in fulfilling their Change Management roles and responsibilities.
  • Identify and implement process improvements and ITSM platform/integration enhancements relating to same
  • Ensure Change Management KPI/SLA are reviewed at agreed frequency and analyse/review for improvement
  • Regular monitoring to avoid schedule implementation time, reduced backlog/ageing, change effectiveness
  • Consolidate reports related to Change Management from all Service Providers
  • Take the ownership of Process Data, maintenance & update along with defining Functional requirements for changes, enhancements in the Change Management Process workflows
  • Conduct regular trainings for process awareness and improve process compliance

Skills, Knowledge and Experience

  • Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers.
  • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation.Strong oral and written communication skills
  • Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve
  • Supervisory skills and the ability to leverage support from other parts of the organization
  • Proven expert in managing multiple stakeholders at all levels of the organisation, but specifically at senior management level.
  • Understanding of Technologies & ITSM Tool
  • Coordination, negotiation, and persuasion skills

Share resume to recruiter@vdartinc.com

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11180 State Bridge Road Suite 302 Alpharetta, GA 30022 United States

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