#Job – Mobility Support – Torrance, CA/ #MobilitySupport #iOS #AirwatchMDM #Airwatch #iPhone #Torrance #California

Position: Mobility Support

Location :- Torrance CA

Job Type: Fulltime Employment

ROLE AND RESPONSIBILITIES

Perform varying degrees of problem analysis and resolution of application and hardware issues relating to Apple mobile devices. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency.

• Perform setups and deactivations of Apple mobile devices

• Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business

• Demonstrate outstanding understanding and communication when working with clients

• Work with vendors to add/change/remove account contracts

• Support a standard set of applications and validate those applications when new versions are release for compatibility

• Be quick and responsive, as the devices are usually used by high-profile customers

• Have experience in activating devices and working with cellular carriers

• Accountable in providing end-to-end support of mobile devices, from deployment to support to decommission

Preferred Skills And Common Tasks on the Job

Experience-based iPhone/iPad support

o Providing tips and suggestions to better utilize mobile devices to customers

o Working knowledge of troubleshooting iOS issues

o Comprehension of how mobile devices affect the workplace

Application Specific

o Airwatch MDM Agent

o GSX Certification (Prefferred)

o RAS

o RSA/VPN Support

o BOX (Good Reader)

Hardware support and troubleshooting

o Able to identify hardware issues on mobile devices

o Able to pass our vendor’s (GSX) certification for basic hardware repair

Cellular/WiFi networking

o Able to identify the root cause of wireless/cellular issues on mobile platforms

o Provide quick fixes/workarounds to get mobile devices reconnected

o Familiarity with activating/using hotspots provided by mobile devices to create Ad Hoc networks

Customer service skills

o Comfortable working with people in a professional setting

o Able to work with multiple vendors and build work relationships with them

o Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion

recruiter

LinkedIn: https://www.linkedin.com/company/vdart-inc

Facebook: https://www.facebook.com/VDartIncs

Twitter: https://twitter.com/VDartInc

11180 State Bridge Road Suite 302 Alpharetta, GA 30022 United States

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