#Job – ServiceMax Field Service Architect – Houston, TX (#ServiceMaxArchitect #ServiceMax #Salesforce #Houston #Texas #TX)

Role: ServiceMax Field Service Architect

Location: Houston, TX

Job Type: Contract


· 5+ years of relevant ServiceMax Architect

· Candidate must have completed at least 3 Salesforce Implementations successfully and 2 ServiceMax implementation

· 2+ years of relevant Field Services Functional experience.

· Expert Knowledge of ServiceMax product suite and its implementation.

· Extremely Good Understanding of the capabilities and constraints of the ServiceMax application – Web/mobile/Laptop

· Should serve as Escalation point for any project related issues

· Should be responsible for project adherence to milestones and implementation plan

· Extensive field service operations or management background, including experience with customer service management

· Demonstrated leadership skills working with customers and peers

· Comfortable leading meetings/ sessions with Senior Management to discuss business process

· Excellent oral and written communication skills

· Hands-on experience in ServiceMax configuration and customization

· Must have Salesforce.com DEV401

· Service Cloud / ServiceMax Consultant Certification are preferred.

· Proven ability to integrate business processes across disparate systems.

· Experience with Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services.

· Strong in Force.com

· Familiarity with Outbound Messaging implementation is a plus.

· Familiarity with Integrated Development Environments such as Eclipse.

Roles & Responsibilities:

· Lead project teams for ServiceMax solution. Accountable for the following:

· Lead requirements and design workshops

· Complete requirements analysis and confirmation and Identify and document specifications for customizations

· Technical and Functional design and Support of configuration

· Support of testing/UAT

· Lead deployment and hand-off

· Communicate with project team, as required, to ensure timely updates to project health, risks, issues and solutions

· Consult and assist customer or third-party integrators with data mapping activities, in support of integration, to back office/ERP solutions

· Liaise with and support of other functional groups– including (but not limited to) training, development, support, product, engineering

· Provide business use cases supporting product QA of new releases and short- and long-term objectives

· Develop case studies, presentations, and internal process development

· Provide peer reviews of Solution Design and Configuration Documents ensuring fit between with best practices and customer requirements

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