#Job – Networks Voice Consultant- Franklin Lakes, NJ (#NetworkVoice #Genesys #CUCM #FranklinLakes #NewJersey)

Title: Networks Voice Consultant

Location: Franklin Lakes, NJ

Duration: Full Time

· Good understanding of Genesys Framework 7.x and 8.x Configuration, Installation and troubleshooting for Genesys Framework

· Good understanding of URS, IRD, GVP, OCS, Infomart, CC Pulse, Interactive insight.

· Good understanding of Genesys T server and SIP server integration with Cisco Call Manager , Other IP enabled EBPX and CTI integration.

· Good understanding of telecom protocol like, ISDN, H.323, SIP and VOIP.

· Good understanding of SQL DB and should be able to write queries etc.

· Installation, configuration and troubleshooting of GVP.

· Basic knowledge of GVP Studio and application call flows.

· Good understanding for Genesys SAP, CTI, Salesforce connector etc.

· Good understanding of Genesys integration with 3rd party system

· Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x.

· Understanding of CCpulse and Historical reporting.

· Understanding of ETL process etc.

· Good communication skills. Open for 24×7 availability Should be able to jump on P1 bridges and drive the technical troubleshooting

Thanks & Regards,

Abraham | 678-720-3170

VDart Inc | Atlanta, GA