Title: Networks Voice Consultant
Location: Franklin Lakes, NJ
Duration: Full Time
· Good understanding of Genesys Framework 7.x and 8.x Configuration, Installation and troubleshooting for Genesys Framework
· Good understanding of URS, IRD, GVP, OCS, Infomart, CC Pulse, Interactive insight.
· Good understanding of Genesys T server and SIP server integration with Cisco Call Manager , Other IP enabled EBPX and CTI integration.
· Good understanding of telecom protocol like, ISDN, H.323, SIP and VOIP.
· Good understanding of SQL DB and should be able to write queries etc.
· Installation, configuration and troubleshooting of GVP.
· Basic knowledge of GVP Studio and application call flows.
· Good understanding for Genesys SAP, CTI, Salesforce connector etc.
· Good understanding of Genesys integration with 3rd party system
· Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x.
· Understanding of CCpulse and Historical reporting.
· Understanding of ETL process etc.
· Good communication skills. Open for 24×7 availability Should be able to jump on P1 bridges and drive the technical troubleshooting
Thanks & Regards,
Abraham | 678-720-3170
VDart Inc | Atlanta, GA