#JOB – Junior Desktop Support Analyst / Cayey, PR (#DesktopSupport #Cayey #PR #PuertoRico)

Position : Junior Desktop Support Analyst

Job Type: Contract

Location : Cayey, PR

PURPOSE OF THE JOB

· Provide specialized hardware / software / network problem diagnosis / resolution for customer’s end users (specialized Office Support / Blackberry / VPN)

· Route problems to onsite hands and feet support staff.

· Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues.

· Inventory Management for All Devices Phones/ Desktop/ Laptop/ Servers/ Switches/ Routers/ etc for sites

· Provide support to Desktop hardware software and applications as assigned by Service Desk – Timely closure of incidents. Quality of resolution notes.

· Coordinate & Manage 3rd Party offsite backup tape storage & Maintain Tape Vaulting records.

· Logistics movement of spares to various locations along with Mecom

· Managing device driver software.

· Administer and provide User Access and Exit controls.

· Perform Network Cabling changes if required.

· Troubleshoot LAN Problem.

Thanks & Regards,

Abraham | 678-720-3170

VDart Inc | Atlanta, GA

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