Position : Junior Desktop Support Analyst
Job Type: Contract
Location : Cayey, PR
PURPOSE OF THE JOB
· Provide specialized hardware / software / network problem diagnosis / resolution for customer’s end users (specialized Office Support / Blackberry / VPN)
· Route problems to onsite hands and feet support staff.
· Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues.
· Inventory Management for All Devices Phones/ Desktop/ Laptop/ Servers/ Switches/ Routers/ etc for sites
· Provide support to Desktop hardware software and applications as assigned by Service Desk – Timely closure of incidents. Quality of resolution notes.
· Coordinate & Manage 3rd Party offsite backup tape storage & Maintain Tape Vaulting records.
· Logistics movement of spares to various locations along with Mecom
· Managing device driver software.
· Administer and provide User Access and Exit controls.
· Perform Network Cabling changes if required.
· Troubleshoot LAN Problem.
Thanks & Regards,
Abraham | 678-720-3170
VDart Inc | Atlanta, GA