Job Title: Program Manager
Location: NYC, NY
Duration: Fulltime Permanent
Qualification: Any Graduate/Diploma in Computers/ITIL Certification Mandatory
A service manager oversees a corporate program’s site activities, monitors the functionality of all the equipment and machinery, and ensures that all the issues gets resolves within SLA. Works as Hands & Eye for the SMEs sitting at offshore. The manager makes real-time decisions and provides periodic updates to client’s leadership & HCL leadership.
Day to day service operations with industry standards and best practices linked to ITIL disciples such as incident, problem, change, capacity and business continuity and disaster recovery management.
Provides continual improvements on operational performances related to the site, quality procedures documentation, organizational efficiency by ensuring tools and processes. Must own all the deliverables end to end related to site and get the issues resolved by aligning technical resources.
The Service Manager will provide progress reports to the Services Delivery Managers
On a daily, weekly & monthly basis.
AD HOC Reporting: In addition to the above, the Service Manager may also be requested to prepare ad hoc reports on specific aspects of the Project/issues as the need arises.
• Perform other duties as requested by the Senior Managers
Knowledge & Experience: Ability to establish good working relationships with colleagues with different cultural, religion and linguistic backgrounds
Ability to work in a coordinated way with a minimum of supervision and long hours in a high
Pressure and complex environment
Awareness to latest technologies and tools
Demonstrated experience in System administration and management
Demonstrated writing, analytical, presentation and reporting skills
Excellent and advanced knowledge of hardware and IT services
Must have extensive professional experience in managing large customer.
Skill: Analytical Skills / Verbal Communication Skills /Written Communication Skills
Thanks & Regards,
Abraham (Ibrahim) | 678-720-3170 | abraham | Tweet Me @abraham_vdart