#JOB – Avaya Voice Engineer – Brampton, Ontario, Canada (#AvayaVoice #ACIS #AvayaTDM #AvayaCallCenter #Brampton #Ontario #Canada)

Role: Avaya Voice Engineer

Location: Ontario, Canada

Job Type: Permanent

Level: L3

Experience Profile:

· 8-10 years of experience in supporting and managing of voice solutions based on Avaya TDM and IP platforms.

· 4+ years of experience in implementation (preferred), Design and Consulting of Avaya UC/CC Solutions.

· ACIS Certification – (Must)

· ITIL (Preferred)

Key Products:

Excellent hands-on experience on the following products:

· Avaya Communication Manager.

· Avaya Call Center.

· Avaya S87xx/S88xx/S85xx/S83xx Media Servers

· Avaya Media gateways.

· Intuity Audix, Intuity LX, CMS Servers.

· Octel Voicemail Managements.

· Avaya Call Management System.

· Avaya Application Enablement Services

Additional Desired Products

· Avaya Call Center Elite Multichannel

· Avaya Proactive Contact

· Session Manager.

· Avaya Voice Portal or Experience Portal.

· Avaya Session Border Controller.

Technical Skills:

· Ability to provide support to Pre-sales requirements.

· Ability to Lead P1 Calls and do RCA Management

· Ability to design/implement solutions for upgrade and migration requirements including HLD and LLD documents for Avaya UC and CC products.

· Ability to create comprehensive project plans.

· Ability to assist operations team with service improvement plans

· Excellent Analytical skills


· Excellent Customer Interaction skills.

· Excellent Vendor Interaction Skills.

· Excellent communication and presentation skills.

· Must be able to clearly communicate with the customer on RCA, Change Management, solutions and escalations.

· Experience in managing critical situations.

· Experience in technical trainings for internal resources

· Team player.


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