#JOB – Cisco Unified Communication Engineer (CUCM) – Sunnyvale, CA (#CUCM #VoiceEngineer #IPTelephony #Sunnyvale #California)

Role: Cisco Unified Communication Engineer (CUCM)

Location: Sunnyvale, CA

Domain – NETWORK VOICE

SubDomain – VOICE – CISCO

Requirement:

· Intermediate level experience in handling Cisco IP telephony Network Infrastructure.

· Intermediate understanding of switching – VLAN, Voice VLAN, VTP, STP, PoE, Ether channel, HSRP, Routing Protocols .etc.

· Intermediate/Expert understanding of the following Video Products o VCS-C, VCS-E, Codian Bridge MCU, TMS, Cisco video Endpoints like TC40,60, EX90,SX20, etc..

· Intermediate/Expert understanding of the following Cisco Unified Communication Products o CUCM 10.x., 9.x, 8.x, Cisco Voice Gateways (ISR Routers and Analog gateways), Trunks, E1/ T1(CAS,CCS), FXS /FXO etc, Gateway protocols: H323, SIP, MGCP, SCCP. • Cisco Unified Contact Centre Express (preferred)

· ITIL Knowledge – Incident, Change & Configuration Management Roles:

· Provide advanced troubleshooting for applications and systems, determining cause and effect. 2. Provide on call suppo (1.) Incident Management + Change Management (Planning & Execution) On – call Escalation Ticket Quality Process adherence & Security compliance Customer feedback ( Appreciations, CSAT survey results) KB preparation and review, Knowlegde sharing & documentation Root cause analysis / Problem Management + Capicity / Architectural Management SLA compliance for tickets Value Add Training / Mentoring

Certifications :CVOICE (Preferred), CIPT1 (Preferred), ITIL Foundation (Mandatory)

APPLY FOR THIS JOB:

(Employers / Vendors) Click Here to Apply

(Candidates) Click Here to Apply

CONTACT DETAILS:

NAME: ABRAHAM

PH NO: +1-678-720-3170 || SKYPE ID: abraham_vdart || EMAIL ID: abraham@vdartinc.com

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