#JOB – ServiceNow Developer (with admin experience) – Orlando, FL (#ServiceNowDeveloper #ServiceNowAdministrator #ServiceNow #CMDB #Orlando #Florida)

Role: ServiceNow Developer (with admin experience)

Location: Orlando, FL

Job Type: Contract

Candidate should have good Admin/configuration knowledge of:-

• Incident, Problem, change, Release and Knowledge Management.

• Asset management and CMDB.

• Service Requests • Hands on experience with client scripts and business rules. • Content Management: – developing ESS page.

• UI Actions/ UI policy/ Access Control Lists, etc. • Overview of integration:- LDAP integration. • Overview of Web-services. • Use of Record producers to create Incident and Problem. • Update sets to move customization from Dev. to Production Instance. • Workflow editor to design workflow of various modules and for triggering of various events.

· Incident Management + Change Management (Planning & Execution) On – call Escalation Ticket Quality Process adherence & Security compliance Customer feedback ( Appreciations, CSAT survey results) KB preparation and review, Knowlegde sharing & documentation Root cause analysis / Problem Management + Capicity / Architectural Management SLA compliance for tickets Value Ad (1.) Incident Management + Change Management (Planning & Execution)

· On – call Escalation

· Ticket Quality

· Process adherence & Security compliance

· Customer feedback ( Appreciations, CSAT survey results)

· KB preparation and review, Knowlegde sharing & documentation

· Root cause analysis / Problem Management + Capicity / Architectural Management

· SLA compliance for tickets

· Value Add

· Training / Mentoring

APPLY FOR THIS JOB:

(Employers / Vendors) Click Here to Apply

(Candidates) Click Here to Apply

CONTACT DETAILS:

NAME: ABRAHAM

PH NO: +1-678-720-3170 || SKYPE ID: abraham_vdart || EMAIL ID: abraham@vdartinc.com

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