#JOB – Configuration Manager – Newark, CA (#ConfigurationManager #ITSM #ITIL #ChangeManagement #Newark #California)

Role: Configuration Manager

Location: Newark, CA

Job Type: Contract

Job Description:

Key Responsibilities:

· Engineer and administer service management processes for asset and configuration management

· Responsible for maturing the Configuration Management practice within company’s Infrastructure & Operations.

· Define technology requirements for asset and configuration management (e.g. CMS/CMDB)

· Model data repositories and key relationships (e.g. system to service mappings)

· Ensure service asset and configuration repository data integrity

· Ensure accurate assessment of the service risk and impact of proposed changes

· Ensure accurate assessment of the service impact of system failure

· Ensure accuracy of financial asset data in CMDB and IT Asset (ITAM) repositories

· Identify critical success criteria’s and develop/report on KPI’s that adequately measure success

· Manage a continual improvement plan for configuration & asset management skills, processes and technologies

Required Experience

· ITIL Certified minimum foundation

· Exposure to ITSM Tools preferably ServiceNow

· Experience and strong subject matter expertise with IT Service Management processes including Configuration

· Management, Change Management, Incident/Problem Management, and Release Management

· Experience with Agile, and Continuous Integration/Delivery/Deployment development methodologies

· Experience with quality assurance standards such as ISO, SOX and HIPAA

· The ability engineer/execute on process in support of strategic direction

· The ability to interact with regulatory bodies such as internal and external audit agencies

· The ability to operationalize processes and tools from requirements through engineering and deployment

· The following are also required;

o *Excellent teamwork and communication/information sharing skills.

o *Excellent influencing skills.

o *Strong people management and people development skills.

o *Good interpersonal and employee relations skills in managing global resources.

o *Strong process and organizational skills.

· Configured Service-Now toolset in accordance with ITIL best practices to support Configuration Management.

· Created ITSM data models, collected and defined the requirements for implementation with Service-Now toolset.

· Established Configuration Management culture by working with owning teams to ensure they are managing configuration information of their assets, including overseeing audit reporting and compliance dashboards.

· Developed IT Service Management KPIs, audit reporting, and compliance dashboards to evaluate effectiveness and efficiency of ITSM processes.

· Developed ITSM Policies and Methods & Procedures documentation.

· Worked with the process owners to integrate the CMDB information into Asset Management, Incident Management, Change Management, Service Requests and other ITIL processes.

· Expanded the CMDB definition to include the following: Storage Devices and Relationships, Database Configuration Items, Applications Dependency mapping, IT Asset Management.


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