#JOB – Global Service Delivery Manager – Pleasanton, CA (#ServiceDeliveryManager #Infrastructure #ITIL #GlobalDelivery #Pleasanton #California)

Job Title: Global Service Delivery Manager

Location: Pleasanton, CA

Fulltime/ Permanent

Job Description for ISD Head

MSD head (Multi Service Delivery Head – Global Service Delivery Manager) will be primarily responsible for the overall quality of service delivery and to ensure that superior levels of performance and customer service are achieved.

· This position requires confidence, independent action, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them

· This role will require a person with strong interpersonal skills, a demonstrated ability to build strong relationships in a liaison role with IT personnel at all levels and a willingness to actively participate in crafting and facilitating technical delivery solutions.

Principle Responsibilities:

· Responsible for day to day global delivery of Infrastructure Services

· Provide leadership, direction and coach/mentor team

· Implement, monitor and adhere to best practices for global delivery locations

· Ensure that the technical delivery of all services meets quality, scope and service level requirements.

· Ensuring that all changes and other customer service requests are fulfilled timely and correctly.

· Manage client outages and experience executed Major Incident Management – drive, coordinate and push for resolution

· Leading problem resolution efforts and post-incident reviews.

· Scoping, planning and managing projects within the IT environment.

· Building and maintaining strong working relationships with all levels of customer IT personnel.

· Drive continuous improvements

· Achieve Revenue, Margin Targets and other KPIs set.

Required Skills, Knowledge and Abilities:

· Bachelor’s degree in Engineering

· 15+ years of experience with at least 7+ years in management IT role

· Knowledge of Application Service Delivery is a plus

· Global experience (ability to manage onshore and offshore resources and activity virtually as well as sensitivity to cross cultural differences

· Financial management experience on a global level

· In-depth understanding of IT industry dynamics (conceptual knowledge versus hands-on)

· Critical thinking and problem solving skills

· High tolerance/evolved ability to lead and manage ambiguous situations

· Excellent relationship skills

· Superior verbal, written, facility and presentation skills

· Collaboration and team leadership abilities

· Effective time and project management skills


(Employers / Vendors) Click Here to Apply

(Candidates) Click Here to Apply



PH NO: +1-678-720-3170 || SKYPE ID: abraham_vdart || EMAIL ID: abraham@vdartinc.com