#JOB – Service Delivery Manager – Glendale, CA (#ServiceDeliveryManager #InfrastructureDelivery #ProgramManagent #Glendale #California)

Role: Service Delivery Manager

Location: Glendale, CA

Job Type: Contract

Job Description
The role demands a Leadership position handing delivery and Program Managers for onshore and offshore. The candidate should have handled at-least 5 Medium or Large projects especially in US.


· 12+ years of Experience in IT Infrastructure Delivery, managing Global clients

· 6+ years’ experience in Direct People management

· 5 years as a Delivery Manager / Account Manager directly handling clients

· Experience in Project / Program Life cycle including Engagement, Transition and Steady State delivery

· Experience in reviewing Forecasting / Budgets to ensure profitability

· Client Relationship management – Program review and expansions

· Risk Management – review Project Risk and mitigation plans

· Strong Communication Skills

· Good understanding of Lean / 6 Sigma processes to enhance program quality and reduce cost

· Manage employee retention / employee satisfaction programs and support employee 1st program

· Ability to manage large engagements with distributed d (1.) P&L responsibility

· Expansion of services to fill all gamut’s of infrastructure-increase breadth.

· Focus on project opportunities and transformation initiatives

· ITIL process definitions and implementation

· Automation in service delivery

· Resource management

· Utilization

· Billing

· Management reporting

· Conduct regular in depth service and process audits.

· Employee retention, motivation and training

· Focus on grooming people from L1 to L2, L2 to L3 within select timelines

· Value add to customer-YOY by working closely with the Transformation and

· Consulting group for:

· Architecture gap assessment studies

· Implementation of new technologies

· Consolidation/virtualisation opportunities

· Reduce business impact of outages

· Cost savings through better solutions

· Enhance operational efficiencies

· Overall SLA management – Operation interaction with technologies Lead /

· Service Owner – Overall Customer and Employee Satisfaction


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(Candidates) Click Here to Apply



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