#JOB – INFASTRUCTURE SERVICE DELIVERY DIRECTOR – Providence, RI (#Director #ServiceDeliveryDirector #InfrastructureServices #Providence #RhodeIsland)

Position: Delivery Unit head.


Full Time only.

Location : Providence, Rhode Island/Massachusetts area

Mandatory and nice to have skills

– Leadership, client facing, able to manage multiple accounts

Job Title: Delivery Unit Head
Reports to: Vice President
Location: Rhode Island/Massachuesetts area.
Experience: 16+yrs
Band E6/E6.1

Delivery Unit head is a Sr. management layer with high degree of Ownership and accountability. Position will manage service delivery and operations for more than few US based customers of a specific region, working closely with leaders and management stakeholders at Customer and HCL.

Direct Responsibilities

– Sole Owners to meet Key performance parameters in

1. Delivery excellence – Contractual obligations, SLA parameters, ACSAT score, continuous improvement and Value add initiatives and internal compliances

2. Operational Excellence – Build teams and manage People parameters like Utilization, Attrition; Hygiene and internal compliances

3. Financial parameters – Gross margin targets

4. Customer Management – Relationship at multiple levels of customer organization

5. Collaboration – with Account management teams in managing governance; Qualify Business expansion opportunities and contract related efforts

Experience Mandatory:

– Minimum 15-17 years of experience with the most recent 3-4 years in leadership position, managing a delivery unit in end-end IT infra services delivery and Operations

Budgeting and P/L management of business portfolio of US $15M

– Travelled/Worked in US regions for cultural understanding

Senior CxO/VP level mapping on the customer side

– Contract review, documentation and negotiation experience

– Strong Technology Landscape Understanding of all service lines

– Strong People practice credentials in engagements and management of tech/delivery team sizes of 100+

Leadership experience for Governance, Dashboard based reporting

– Global delivery models including managed services in Datacenter and End User Compute domains

Enterprise Management Tools used in ITSM processes

Style of leadership

– Alignment to Organizational goals and culture

– Management by Metrics

– Bottom line driven

– Self Accountability and high level of availability and Ownership

– Assertive Decision Making


– Bachelor degree in IT/ Engineering/MBA


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(Candidates) Click Here to Apply



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