#JOB – ServiceNow Consultant – Newark, CA. (#ServiceNow #CI’s #configuration items #”ITIL)

Role : ServieNow Consultant

Location : Newark, CA.

Duration : Long Term.

Employment: Contract

Rate: $Negotiable

Responsibilities & Qualifications:

  • Drives holistic enrichment of information technology configuration items (CI’s) in ServiceNOW.
  • Develops and maintains policies, systems, processes and measures that enable the enrichment of CI’s in support of best recommended ITIL principles.
  • Assists the Asset & Configuration Process Owner in maturing and optimizing the lifecycle management of information technology assets(hardware/software)
  • throughout organization, i.e. assists in developing and maintaining policies, systems, processes and measures that enable the management of the IT asset portfolio in adherence to best practices.
  • Ensures compliance to wholly enriched CI’s across platform, application and service owners
  • Communicates and coordinates process, procedure and tooling activities across the other ITIL processes and IT delivery areas
  • Creates, monitors, and enforces effective and efficient configuration management processes and technolog (1.) Independently resolve tickets within SLA
  • Adheres to standard operating procedures / work instructions
  • Provides inputs to modify/update/design standard operating procedures / work instructions
  • Follow the escalation process
  • Follow the shift hand-over process
  • Update the knowledge base
  • Coaching freshers to be independent
  • Coaching analysts for correct routing of tickets, capturing critical information
  • Technically upgrade across versions of environment when required
  • Managing independent shifts
  • Complies to regulatory requirements
  • Participate in CoE meetings – sharing and acquring knowledge
  • Participate in Sev1/ Bridge calls

Key Words:

"ServiceNow", "ITIL processes", "ITSM", "ITAM"

"ServiceNow", "ITIL processes", "ITSM", "ITAM"

"ServiceNow", "ITIL processes", "ITSM", "ITAM"

"ServiceNow", "ITIL processes", "ITSM", "ITAM"

"ServiceNow", "ITIL processes", "ITSM", "ITAM"


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Vignesh Ravi | 678 561 8730 | vigneshravi