#JOB – Senior ServiceNow Consultant – Dallas, TX (#ServiceNowDeveloper #ServiceNow #ITIL #Dallas #Texas #TX)

Job Title: Senior ServiceNow Consultant

Mode: Contract

Location: Dallas, TX

Key Roles & Responsibilities:

• Engage process owners and business stakeholders to translate business requirements into feasible functional requirements

• Work with application owners to update workflow tasks and approvals for automated processes

• Configure and implement ServiceNow solutions using scripting as well as leveraging all appropriate components offered by Service-Now to meet specific business needs

• Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, Knowledge, Demand and Release Management modules within ServiceNow platform.

• Evaluate complex business and technical functions to convert into automated workflows and innovative solutions

• Lead and guide offshore resources towards a common development framework, methodology and deliverables

• Deliver consistent continuous improvement of user experience, processes and development

• Drive process, UI and workflow delivery with a focus on best practices including ITIL

• Gather user input, lead focus groups and facilitate workshops

Education, Experience, & Skill Requirements:

Minimum 8 years of technology development experience.

Minimum 5 years’ experience developing in JavaScript, HTML, CSS, Web Service (SOAP/REST) and SOA technologies

Minimum 3 years of ServiceNow development and implementation experience

Strong working knowledge in all aspects of Service Management, Asset and Configuration Management and ITIL practices

• Self-starter that possesses strong self-motivation that will drive cross-team technical decisions

• Ability to manage multiple projects simultaneously

• Extremely strong written and oral communication skills with strong attention to detail

• Ability to translate complex business issues into achievable objectives

• Team building and collaborative leadership skills to build consensus solutions

Bachelor’s degree in relevant field or equivalent experience


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