#JOB – Jira Administrator / Nashville, TN (#JiraAdministrator #Jira #Nashville #Tennessee)

Role: Jira Administrator L3 | Location: Nashville, TN | Job Type: Contract

Job Description:

The required profile is of Level-3 JIRA Administrator / Specialist with at least 8 years of experience in managing JIRA suite of tools for a large global corporates.

We expect L3 administration skills and technical expertise on various modules of the JIRA instances

Specific responsibilities include, but are not limited to:

• Management and resolution of end user incidents escalated from the L2 team

• Management and resolution of end user incidents from UAT users

• Management and escalation of infrastructure events/alerts to respective teams including the other Level 3 teams

• Major incident management following the standard Client process

• Infrastructure health monitoring via monitoring and management systems

• Daily reporting to Level 2 & 3 team of the infrastructure health / events

• Identification and specification of problems, reporting these to problem management team

• Problem analysis and resolution

• Knowledge article creation working with problem management team

• Follow company standards and procedures including security and change control

• Collaboration with Level 3 team on problem management, escalation and major incidents

• Reviewing new run books for the JIRA operations


• Good experience in JIRA administration including maintenance/upgrades, configuration, developing, testing, and deploying complex workflows (multiple projects, issues types, automatic status transitions, email triggers using JEMH, etc.) across environments, and managing plugins

• Administer the JIRA instances on a day to day basis including performance tuning/scaling the instances

• Able to create complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA

• Configuring and maintaining the application portfolio consisting of multiple environment (Production, DR, Staging, QA, development)

• Support JIRA integration with various other applications

• Performing user administration & tracking complex permissions for multiple projects with a focus on maintaining security

• Perform project-to-project and/or instance-to-instance data migration

• Good knowledge on Unix and database

• Write scripts for task automation in Bash or a similar language

• Proficient with Atlassian tool suite

• Excellent problem solving skills, process implementation skills.

• Should possess good verbal and written communication skills and be customer service orientated

• Clear understanding of ITIL processes and procedures (ITIL Certified preferable)

Desired Candidate Profile:

• Provide 24×7 Support and willing to work in shifts

• Provide on-call support on a need basis during weekends and holidays

• ITIL/ ITSM Certified professionals

Soft Skills:

• Excellent communication and conversation skills (Verbal and Written)

• Good documentation skills

• Good working knowledge of MS OFFICE (Including MS Project and Visio)

• Should have a great customer handling skills

• Able to handle unforeseen situations

• High level of acceptance


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