#Job – #Salesforce Delivery Manager #SFDC Commercial Excellence Leader – Atlanta, GA (#Slaesforce.com #Sales Cloud #Project Management #Service Delivery)

Role:SFDC Commercial Excellence Leader

Location:Atlanta, GA

Duration: Long Term or Contract

Position Type: FTE

Position: Senior Level 10+ years

Rate: $Negotiable

Role Summary/Purpose

As the Salesforce.com (SFDC)/Commercial Excellence IT leader, you will be responsible for providing Salesforce.com technology strategy, platform expertise and delivery of program initiatives across Energy Management’s SFDC instances.

You will partner with EM P&L IT and Commercial Excellence teams to fully leverage SFDC platform and tools capabilities to drive process excellence and improve the commercial team productivity.

Essential Responsibilities

This role will:

· Define and drive IT technology strategy across the 4 EM salesforce.com platforms and integrated SFDC applications across Energy Management; including identification of technology synergies, re-use and/or simplification opportunities

· Work with Corporate SFDC COE teams on Corp-led SFDC initiatives – incl. impact assessment and approach/timing planning to leverage reference architecture/designs across EM instances

· Lead and manage planning, design, architecture, development, testing and production migration cycles for EM-wide SFDC and/or bolt-on application deployments

· Own SFDC program support activities: internal program and platform related communications, technology road maps, and EM and Corp metrics

· Partner with EM P&L teams to design and deliver P&L specific SFDC solutions, while ensuring no detrimental effect to other P&L’s in the shared instance

· Develop deep SFDC platform functionality and commercial process expertise –apply knowledge to help P&L teams define optimized process & technology solutions

· Define approach and drive salesforce.com certification program to build internal expertise across EM teams as part of GE IT-wide insourcing efforts

· Key point of contact for SFDC vendor-relationship – establish operating rhythm, and escalation plans across matrixed EM team; understand and communication platform impacts & technology roadmap information across EM teams

· Drive agile SFDC delivery process and tools framework, to ensure highest quality code, and first-time-right deployment for projects and enhancements across main EM SFDC instances

· Manage global team of contracted resources to effectively deliver and support solutions

· Effectively communicate (i.e. status, issues, and escalations) to leadership and other various levels of the organization

Qualifications / Requirements

Basic Qualifications:

· Bachelor’s degree in Computer Science, Information Systems, Business Administration, Management Information Systems, or related areas.

· 7+ years leading global, cross-functional IT programs

· Minimum 3 years leading Salesforce.com or equivalent CRM systems project deployments

· Strong leadership, influencing and team building skills

· Proven track record of effectively prioritizing and solving operational and strategic issues and delivering high quality IT implementations on schedule and budget

· Excellent interpersonal and relationship building skills – ability to establish a rapport with the business stakeholders, energize large global teams, and drive the Change Acceleration Process (CAP)

· Ability to effectively communicate complex issues, alternatives and decisions across all levels of the organization

Desired Characteristics

· Salesforce.com Sales Cloud consultant or Service Cloud Consultant certification

· Experience with an Agile Development methodology

· Scrum Master certification.

“Slaesforce.com” “Sales Cloud” “Project Management” “Service Delivery”

“Slaesforce.com” “Sales Cloud” “Project Management” “Service Delivery”

“Slaesforce.com” “Sales Cloud” “Project Management” “Service Delivery”

“Slaesforce.com” “Sales Cloud” “Project Management” “Service Delivery”

“Slaesforce.com” “Sales Cloud” “Project Management” “Service Delivery”


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Vignesh Ravi | 678 561 8730 | vigneshravi