Title of Position: Network Engineer With ICM
Location: San Antonio, TX
Employment: Long Term
• Primarily responsible for converting ICM script to visio flow diagram
• Working closely with clients to validate routing configuration
• Understand ICM routing architecture and integration of call center applications into current business systems.
• Documenting implementations and configurations
• Understand intelligent call routing and queuing systems (ICM)
– Cisco Certified Network Associate (CCNA)
– Cisco ICM scripting and configuration
– Some Cisco CVP scripting and configuration experience.
– Database (SQL) experience
– Strong communication skills
– Ability to work well in a team environment and independently
#NetworkEngineer, #ICM, #CCNA #SQL.
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Thanks and Regards,