#JOB – Senior EUC Desk side Lead/ Senior Desktop Manager – Torrance, CA (#DesktopManager #DesksideManager #Torrance )

#JOB – Senior EUC Desk side Lead/ Senior Desktop Manager – Torrance, CA (#DesktopManager #DesksideManager #Torrance )

Position/ Job Title:

Senior EUC Desk side Lead/ Senior Desktop Manager

Location: Torrance CA
Job Type: Permanent
Job Description for the Position :
Highly Knowledgeable (L2+ Level, 8-10 years’ experience) in EUC Desk side support function in large fast paced dynamic and demanding enterprise environments (Managed Services support preferred) with minimum 3-5 years managing team of 20-30 resources.

  1. Very strong leadership and driving skills with sense of ownership
  2. Should be self starter and highly motivated
  3. Very strong customer service mindset with focus on achieving high CSAT, Operational efficiency for end user IT Service delivery
  4. Very strong written and verbal communication skills and ability to handle Desk side P1 escalation situations
  5. Very strong in Customer stake holders relationship/perception management
  6. Should be well adept to deal with highly sensitive Customer situations.
  7. Very strong team management/ team mentoring skills
  8. Comfortable managing remote/multi-cultural teams spread across multiple locations
  9. Should be able to provide operational reports/perform ticket trend analysis/ manage effective team utilization
  10. Adept in driving the core Keep the Lights On (KTLO) services including; managing the incident/problem ticket & service request queues, responding to monitoring alerts, execution of change controls, routine & preventative maintenance, performance tuning, and emergency troubleshooting & incident support
  11. Drive effective delivery of day to day support to the end users as per contractual agreement
  12. Drive team adherence to operational standards, processes and service objectives in support of client infrastructure/ accordance to ITIL framework/Financial services compliance requirements
  13. Provides accurate Root Cause Analysis (RCA), comprehensive Action Plans, and timely follow through in support of client’s problem management process
  14. Prior experience working in financial services industry would be a plus
  15. Good experience managing vendors/ Dispatch mode resources/monthly services chargeback report reviews
  16. Builds relationships that foster collaboration and partnerships to drive better strategies, processes and final product to the customer.
  17. Ability to effectively handle multiple concurrent assignments in a fast paced environment
  18. Innovative team player with strong analytical problem solving and interpersonal skills.
  19. Good knowledge of industry best practices and trends

Should have the following prior hands on experience/ worked in environments needing following services

  • Installation, maintenance, and troubleshooting of different hardware like Dell, HP Servers
  • . PC / Workstation Installs, Move, Add, Change, Disposal (IMACD)
  • Datacenter administration (racking/de-racking, server Installs, Move, Add, Change, Disposal)
  • Desk-side hardware and software support/troubleshooting for Windows, Linux and/or HP-UX
  • Works closely with HW/SW vendors support teams to escalate resolve problems quickly
  • Walkthrough and preventative maintenance
  • Provide hands and feet support for desk side and datacenter system maintenance
  • Travel to nearby sites for providing additional support (not likely but might be required)
  • Adheres to operational standards, processes and service objectives in support of client infrastructure
  • Support remote team in resolving incident and changes.
  • Provide hands and feet support for backup tapes and storage related

· Cross skilling in Windows, UNIX and Storage (NetApps) technologies will be an added advantage.

Skills, Experience and Qualification Required for the Position :

Required education/skills:

Bachelors degree or Diploma (or equivalent) in IT or Computers

Strong 8-10 years EUC Deskside lead experience in mid to large enterprise environment

Professional certifications in EUC Desk side domain/Microsoft technologies


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"Desktop Manager", "Deskside Manager", "Desk Side", "End User Computing", "EUC Manager"

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DesktopManager, DesksideManager, DeskSide, EndUserComputing, EUCManager

Thanks & Regards,

Abraham | 678-720-3170 | abraham | Tweet Me @abraham_vdart

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