#JOB – Service Delivery Manager – Frisco, TX – #ServiceDeliveryManagement, #Networks, #NetworkDelivery

Title : Service Delivery Manager (SDM)-Networks (L-4)

Location: Frisco, TX

Term : FTE only

Job Description:

Required Certification: CCNP, CCIE – Routing/Switching (Preferred)

Key Skills Required:

· Strong Experience on ITIL/ITSM Practice for Incident Management, Change Management, Service Request Management, Problem Management etc.

· IP Network Designing, Implementation and Troubleshooting

· Remote Infrastructure Management & Troubleshooting

· Experience on Dynamic routing like MPLS/EIGRP/BGP/OSPF

· Strong hold on MPLS/BGP/OSPF

· Strong Experience on Layer-2 Protocols – VPLS, VLANs, STP, Metro-Ethernet, QinQ

· Extensive experience on Firewalls (Cisco / Checkpoint), load balancer (Citrix), Routing, Switching, QOS and Wireless.

· Extensive hands-on experience in Enterprise network trouble-shooting and configuration.

· Experience in Data Center network design and troubleshooting.

· Strong experience on Datacenter Architecture / Security Infrastructure / Wireless Networks

· Hand on Experience on Installation and configuration of Cisco Routers & Switches and Wireless Devices.-Mus (1.) Maintain Skill Matrix

· Facilitate inter OMC Movements

· Manage CoE Lab

· Define and execute skill capability building strategy

· Conduct Final interviews and Fitment to OMCs

· Works with HR on Attrition and retention

· Manage Technical interview panel

· Organize CoE Meetings

· Allocate Technical Specialists for DDs and Transitions

· Work with Transition manger and SDM in ensuring successful completion of transition for the particular track

· Working with BAG team in response to RFP

· Conduct Track LEad meeting

· Contribute to new proposition development

· Create IP/reusable components like Vista/Exchange

· Identify gaps in the existing customer environment for the specific track

· Look at industry best practices and implement in customer OMCs

· Identify and groom track leads

· Create solution for automation of repeated tasks

· Identify upcoming technologies and ensure readiness to support

ServiceDeliveryManagement, Networks, NetworkDelivery, CCNP, Routing, Switching, ITIL

Warmest Regards


Technical Recruiter|Vdart Inc.

11180 State Bridge Road, Suite 302,

Alpharetta, GA 30022.