#JOB – Service Delivery Manager – Rockville, MD (#ServiceDeliveryManager #Infrastructure #Maryland)

Title: Service Delivery Manager (SDM)-(L-4)

Term: Permanent (FTE)

Location: Rockville, MD

Salary: $Negotiable

Description:

· P&L responsibility

· Focus on project opportunities and transformation initiatives

· ITIL process definitions and implementation

· Automation in service delivery

· Resource management

· Utilization

· Billing

· Management reporting

· Conduct regular in depth service and process audits.

· Employee retention, motivation and training

· Focus on grooming people from L1 to L2, L2 to L3 within select timelines

· Value add to customer-YOY by working closely with the Transformation and Consulting group for:

· Architecture gap assessment studies

· Implementation of new technologies

· Consolidation/virtualization opportunities

· Reduce business impact of outages

· Cost savings through better solutions

· Enhance operational efficiencies

· Overall SLA management – Operation interaction with technologies Lead / Service Owner

· Overall Customer Satisfaction

· Overall employee satisfaction

· 24×7 availability (1.) P&L responsibility

· Expansion of services to fill all gamut’s of infrastructure-increase breadth.

· Focus on project opportunities and transformation initiatives

· ITIL process definitions and implementation

· Automation in service delivery

· Resource management

· Utilization

· Billing

· Management reporting

· Conduct regular in depth service and process audits.

· Employee retention, motivation and training

· Focus on grooming people from L1 to L2, L2 to L3 within select timelines

· Value add to customer-YOY by working closely with the Transformation and

· Consulting group for:

· Architecture gap assessment studies

· Implementation of new technologies

· Consolidation/virtualisation opportunities

· Reduce business impact of outages

· Cost savings through better solutions

· Enhance operational efficiencies

· Overall SLA management – Operation interaction with technologies Lead /

· Service Owner

· Overall Customer and Employee Satisfaction

TAGS:

#ServiceDeliveryManager #SDM #DeliveryManager #ITIL #InfrastructureDelivery

Abraham | 678-720-3170 | abraham | Tweet Me @abraham_vdart

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