#VDartInc #Hiring :: #Windows Engineer L3 — #Goodlettsville, TN

Title:                   Windows L3 Engineer

Location:             Goodlettsville, TN

Duration:             6 Months (CTH)

Interview:           Phone + Skype or In-person

Delivery & Operations

  • Provide L3 helpdesk support and resolve problems to the end user’s satisfaction.
  • Monitor and respond quickly and effectively to service requests received through the IT helpdesk.
  • Serve as escalation point for issue resolution for PCNS L2 resources and unresolved PCNS L2 helpdesk tickets.
  • Monitor Service Desk for tickets assigned to all PCNS queues to ensure timely and effective resolution. Work with the Service Desk Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
  • Identify and document off internal procedures for tasks that could be performed by PCNS L2.  Hand off procedures to PCNS L2 and monitor for effectiveness.
  • Serve as a liaison to between PCNS L3 onshore and PCNS L2 offshore to ensure proper support and operational documents and procedures are being followed and updated.
  • Daily verification of PCNS backups and troubleshooting of related issues.
  • Manage server inventory including provisioning and decommissioning servers in the datacenter and remote locations.
  • Open support cases and drive issues to resolution with vendors when needed.
  • Weekly review of PCI compliance reports and platforms to ensure patching and baseline security compliance.
  • Support services for Microsoft related technologies: Windows Server, Exchange, Active Directory, Lync, SharePoint, etc.
  • Support services for virtualization technologies: VMware, Citrix, and Microsoft
  • Support services for hardware technologies: Intel x86, Cisco UCS, and virtual switching infrastructure.
  • Support services for network and end user related technologies: DNS, WINS, file shares, logon scripts, group policy, authentication technologies, etc.
  • Remote access solution support: VPN, Terminal Services and Gateway services, Microsoft Direct Access/UAG, Microsoft TMG reverse proxy, Lync SIP/Federation, and Citrix.

Domain Expertise

The desired candidate should have 8+ years of experience encompassing the below technologies

  • Administering Windows 2008, 2012 server environment.
  • Microsoft Related Technologies (Exchange 2010/2013, office 365, Lync 2010, SharePoint, SCOM 2007/2012, SCCM 2007/2012 etc.)
  • Administration of Active Directory and Group Policies.
  • VMWare, VEEAM Backup & Citrix technologies
  • Supporting and troubleshooting Intel x86, Cisco UCS and Virtual Switching infrastructure
  • Network and end user related technologies: DNS, WINS, file shares, logon scripts, group policy, authentication technologies, etc.
  • Remote access solution support: VPN, Terminal Services and Gateway services, Microsoft Direct Access/UAG, Microsoft TMG reverse proxy, Lync SIP/Federation, and Citrix.
  • Manage server inventory including provisioning and decommissioning servers in the datacenter and remote locations.

 

Soft skills

  • Excellent written and oral communications, in order to coordinate effectively with vendors, offshore and other support teams
  • Strong interpersonal skills. Position will interact with people from a wide variety of technical departments and non-technical business units.
  • Position will interact with people in numerous roles (e.g. staff, managers, senior managers, directors, senior directors, etc.).

Strong critical, analytical, and correlative thinking.

CONTACT:

Abraham | +1 678-720-3170 | abraham@vdartinc.com

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