#Hiring #Storage and Backup (#Commvault Backup) Consultant – #Jackson, MI

Position :  Storage and Backup (Comvault Backup)

Location :  Jackson, MI

Duration :  FTE

Level    :  L3

  • Adhering to SLAs defined by the business/client
  • Mentoring team members and training them for newer features/technologies
  • Guiding team members in case of Technical/Operational Problems and Issues
  • Handling Incidents related to backups
  • Performing root cause analysis for backup severity one issues
  • Planning and Implementing Change Requests
  • Troubleshooting technical issues related to backups and handling escalations from the team members
  • Ensuring that the processes are adhered to while working on any problem incident/change request
  • Responsible for successful completion of Installation and configuration of backup software upgrades/patches etc.
  • Responsible for building / maintaining a test environment along with the team
  • Improves and maintains customer and employee satisfaction by the way of quality in the day to day tasks
  • Planning/Testing new technologies and design changes as and when applicable
  • Planning the overall Backup/Restoration Strategy
  • Understand (1.) Incident Management + Change Management (Planning & Execution)
  • On – call Escalation
  • Ticket Quality
  • Process adherence & Security compliance
  • Customer feedback ( Appreciations, CSAT survey results)
  • KB preparation and review, Knowledge sharing & documentation
  • Root cause analysis / Problem Management + Capacity / Architectural Management
  • SLA compliance for tickets
  • Value Add
  • Training / Mentoring

Thanks & Regards,

Abraham

Talent Acquisition Lead

VDart Inc

11180 State Bridge Road, Suite 302 , Alpharetta, GA 30022

Direct Number: +1 678-720-3170

Email: abraham@vdartinc.com

www.vdartinc.com

#1000StrongVDartians..Inspire & Share..

WE ARE AN EQUAL OPPORTUNITY EMPLOYER (EOE)

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