Desktop Support Technician @ Jacksonville, FL

Job Title:: Desktop support
Location-Jacksonville, FL 

Permanent Position

Job Description:
An expert-level understanding of hardware and software PC 
• Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems. 
• Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field. 
• Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. 
• Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. 
• Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies. 
• Strong custom (1.) Incident Management + Change Management (Planning & Execution) 
On – call Escalation 
Ticket Quality 
Process adherence & Security compliance 
Customer feedback ( Appreciations, CSAT survey results) 
KB preparation and review, Knowlegde sharing & documentation 
Root cause analysis / Problem Management + Capicity / Architectural Management 
SLA compliance for tickets 
Value Add 
Training / Mentoring

Thanks & Regards,

Abraham

Talent Acquisition Lead

VDart Inc

11180 State Bridge Road, Suite 302 , Alpharetta, GA 30022

Direct Number: +1 678-720-3170

Email: abraham@vdartinc.com

www.vdartinc.com

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